"I couldn't find what I was looking for so a staff helped me."
'a staff' is incorrect because "staff" is a group noun. It means ALL the people who work somewhere.
"Staff at the Imperial Hotel are very professional."
If you want to count them one by one, please use a counting word. Almost always we use 'member'.
"I couldn't find what I was looking for so a staff member helped me."
Or you can use other nouns that are the names of the things in a group:
staff = president, vice president, department manager, section manager, secretary, office workers, cleaners -- 10 staff members
furniture = shelf/shelves, desks, chairs -- 10 pieces of furniture
money = notes, coins
work = jobs, projects, tasks
homework = projects, essays, reports
It is okay to use plural for the things in the group, so "S" is okay. But please don't use plural for the group nouns:
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